OnLine
A Publication of MESA Products, Inc.
OUR PERFORMANCE MEASUREMENTS
MESA strives to provide the highest level of service and
quality in the cathodic protection industry, we have identified three
performance criteria that we continually measure to ensure on-time shipments and
zero defect delivery.
The three indicators are ON-TIME SHIPMENTS, THREE-DAY
SHIPMENTS, and CUSTOMER NON-CONFORMANCE.
ON-TIME SHIPMENTS are defined as orders that ship on or
before the promised shipment date. Our
goal is 95%.
THREE-DAY SHIPMENTS measures those orders that ship within
3 days of receipt of the order. Our
goal for this category is 75%.
CUSTOMER NON-CONFORMANCE is measured by customer
complaints. The problem could be
anything from a quality issue to incorrect material to invoicing.
Our goal is to have fewer than 2% of our orders fall in this category.
So how are we doing? Click on the link below to see our performance for 2000.
MESA will continue to analyze our systems, recognize where potential problems exist, challenge our assumptions and initiate change to meet customer expectations. When MESA meets customer expectations, both MESA and the customer win together.